The Specialist Blind Co. Limited is a professional family-owned company and promises to protect your privacy and not abuse your trust. We only use the information that we collect about you lawfully and in accordance with the Data Protection Act 1998 and General Data Protection Regulation (GDPR) 2018.
YOUR PERSONAL DATA
Personal data is only collected by us when you contact us to make an enquiry (by phone, email, social media or via this website). You can make an enquiry safe in the knowledge that we will not pass on your details to others, nor will we contact you for any reason other than in relation to your enquiry.
The data we collect could include your name, address, phone numbers, email address and your IP address, as well as information regarding the pages on this website you have accessed. At no point will we ever store any kind of payment or card information.
If you have requested a quotation, your details will be passed on to our local salesperson, to enable them to contact you to book an appointment to visit you as requested.
We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up-to-date, and if you find any inaccuracies we will delete or correct them promptly.
E-NEWSLETTER / EMAIL FOLLOW-UPS
We will only email you for marketing purposes if you have given consent to receive communication from us via email, and you may unsubscribe at any time. We may also email you for non-marketing purposes in direct relation to your enquiry or order.
OUT OF HOURS MESSAGING SERVICE
Our offices are open Monday to Friday from 9:00am to 5:30pm. Outside of working hours we have a messaging service which allow you to leave your name and contact details with us, as well as a short message. Your message will only be stored for a maximum of 10 working days and is deleted once the information has been passed to the relevant person.
17 AND UNDER
If you are aged 17 or under, please get your parent/guardian’s permission before providing personal information to us. Without this consent you are not allowed to provide us with personal information. If you are enquiring as part of a school project please ask your teacher to contact us on your behalf.
PHOTOGRAPHY AND FEEDBACK
Any images of customer conservatories or references to our customers in their feedback are used in such a way as to protect their identity. We do not disclose any customer details except where we have express permission under a specific set of circumstances.
When processing your order, relevant data is only collected by us to enable us to manufacture and fit your blinds. Your details will be held securely on our database, and your contact details will be passed onto our local fitter to enable them to contact you to survey and install your blinds.
Upon completion of your order, your details will be removed from the fitter’s files within 3 months, but will be retained on our database and office files for a period of 6 years to cover the lifetime of your guarantee.
Credit/debit card details will only be taken to process your payment and will not be stored at any point.
JOB APPLICANTS, CURRENT AND FORMER EMPLOYEES
All of the information you provide during the process will only be used for the purpose of progressing your application, or to fulfil legal or regulatory requirements if necessary.
We will not share any of the information you provide during the recruitment process with any third parties for marketing purposes or store any of your information outside of the European Economic Area. The information you provide will be held securely by us whether the information is in electronic or physical format.
We will use the contact details you provide to us to contact you to progress your application. We will use the other information you provide to assess your suitability for the role you have applied for.
If unsuccessful, applicant’s information will be retained for a period of 12 months.
Successful candidates will be asked for Proof of Identity, Driving Licence, Proof of Qualifications, Basic Criminal Record Check, Health Questionnaire, Emergency Contact Details, Bank Details and NI number. All information provided will be held securely as part of your employment file and will be retained for a period of 6 years after employment has been ended.
THIRD PARTY DATA
We rarely deal with third party data, but when we do, we will only deal with GDPR compliant companies. If we are given a phone number, we check any details provided by a third party with the Telephone Preference Service to ensure that we do not contact customers that have registered with the TPS as a way of preventing unsolicited telephone calls.
LINKS TO OTHER WEBSITES
This web site contains hyperlinks to other external websites that are owned and operated by third parties. These third party web sites have their own privacy policies and we urge you to review them. Whilst these third party web sites are well-known, we do not accept any responsibility or liability for their use and you do so at your own risk. By clicking on these links, none of your personal details are passed on to these third parties.
You will not be contacted for marketing purposes just by visiting this website.
Under the General Data Protection Regulation (GDPR) 2018, consumers have the right to be informed, right of access, right to rectification, right to erasure, right to restrict processing, right to data portability, right to object.
You may contact us at any time to ask us to permanently delete your personal information from our system, or to request any information about you that we currently hold. To do so, you can either email firstname.lastname@example.org or write to our head office address as found here.
All information is held securely and will only be retained for the period that the law requires.
COMPLAINTS OR QUERIES
If you want to make a complaint about the way we have processed your personal information, please read our full complaints policy.
We are registered data controllers with the Information Commissioners Office (Registration No. Z8184907).
Last updated 9th Feb 2023