Providing Blind Support to Our Customers

Conservatory Blinds can be quite an investment. This means our customers need to have a high level of confidence and support – should anything happen to their blinds, a solution can easily be found.

While our blinds have been designed to last for many years, we know there may be instances when a customer needs to get advice; whether that be about the best way to maintain and care for their blinds, getting a replacement part that was accidentally broken or getting help with a problem with the blinds themselves. This can be quite daunting for some customers, which is why we have tried to make sure that there are as many ways as possible to get the help they need.

MyBlinds Customer Support 

We have an customer-only online area named “MyBlinds”, which is full of even more advice and guides for maintaining our blinds. As well as including everything in the Care & Maintenance booklet, the MyBlinds Care & Maintenance area also includes video demonstrations of how to perform simple maintenance tasks, including how to adjust the tension of our blinds and how to remove the blinds for cleaning.

MyBlinds also has a step-by-step troubleshooting area, which lets a customer know if a problem can be easily fixed by them or if it will require a visit from a member of our installation team.

Care & Maintenance Guide

We provide a Care & Maintenance booklet with every installation of blinds, which is full of useful information on how to maintain the different types of blinds we sell. It’s the first place to look if someone has any problems with their blinds, as if the customer can’t find the solution in the booklet itself it can tell them where they need to go to find the correct answers.

Expert Blinds Support 

Sometimes there might be a complicated question that needs a direct answer from one of our experts. In those situations, you can send in a question and get advice from the relevant member of staff, so that even more complicated queries can get answered.

Phone Support

Sometimes people prefer to speak to someone over the phone when there is a problem. In those situations phone support is available during all normal business hours. Our staff are able to let a customer know if the problem is something they can fix themselves, or if it will require a visit from a member of our installation team.

Whatever queries a customer have we try and make sure they can get an answer as easily as possible. Providing help to our customers is very important. This is so people can use their blinds in confidence that they will keep looking and working like new for years to come.

Book a free quotation today with a member of our sales team by filling about a short enquiry form; we will then be in touch shortly to arrange the visit for you.