Today sees the start of a two-day meeting for our entire Blinds Installation Team, held in our factory in Ashford, Kent. The various fitters we have from across the country all travel down to our blinds factory. This is so they can meet up with the Operations Manager and Contracts Team to discuss what they’ve been doing; and give any feedback directly back to us. The meetings are great as:

  • It gives the entire team a chance to get together
  • Meet any of the new installers that have joined since the last meeting
  • Compare notes

One of the main focuses of this meeting will be a newly updated and revised conservatory blinds product manual. We give each member of our sales and installation team a full product manual. This covers every single type of blind we sell and the various different ways of fitting them. We are constantly updating and improving the blinds we sell; so the meetings are the best opportunity to make sure everyone is kept up to date with the latest changes. That way, we know that all of our team have everything they need to expertly fit the full range of bespoke blinds that we offer.

The installation team will also be getting a preview of some of the upcoming changes to our workflow; which will improve how they manage their appoints for both surveys and installations.

This week’s meeting will be followed by a meeting of the sales team next week.  They will also have the opportunity to go through all the updates and changes we’ve made over the last few months.