COVID-19 Important Service Update - Conservatory Blinds Limited

COVID-19 – Important Service Update

Covid 19 update
Posted: 1 May 2020

Updated – 5th January 2021

In the light of the new government guidelines concerning COVID-19 released on January 4th, we want to assure everyone that we are still open for business and available for quotations for our complete range of bespoke blinds. The guidelines for in-home visits have not changed from what they were at the end of last year. Our service does not require direct contact from any members of our staff, and we have been using all required protective equipment to ensure the safety of both our customers and our staff.

 

I would still like to buy blinds, what can I do?

Home Visits & Video Quotations

Working within the new government guidelines concerning COVID-19 we are still able to offer home quotation visits as normal. We will obviously require strict social distancing during the quote, similar to those measures taken by our Installation Team. Our sales team are also available for video quotations for those who are self-isolating. Using Skype, Facebook or Zoom, we can show you everything we do; and answer any technical questions before arranging any visit. It would be extremely helpful if you have plans or photos of the area that you could email ahead of time. We will guide you in taking your own initial measurements to ensure an accurate quotation.

Survey & Installation

Our Installation Team are still working, using strict social distancing measures:
  • Prior to any appointment please confirm that your household has not been ill within the past 7 days. If they have, we will have to delay our visit for at least 7 days.
  • We have limited availability for appointments during Monday to Friday 8am to 5pm.
  • If possible let us in via a side/rear door so that we do not have to walk past you or go through your house unnecessarily.
  • Keep to a separate part of your property while we are on site. Any communication will normally be carried out through an ajar glazed door or window, or even by phone.
Our Installation Team are fully prepared to survey and install your blinds under all COVID-19 guidelines wearing all the correct PPE. Installers will bring their own refreshments and if they need to use your facilities, they will wear a mask and thoroughly wipe down surfaces afterwards. Payment will only be possible by card, which must be taken before we finish your installation. Get in Contact It’s still easy to get in contact with us to arrange a quotation or ask for a brochure. The best way to contact us is either to fill in the form on our website, or email us at [email protected]

I have a query about my existing order.

We have been sending out emails to our customers regarding existing orders. If you did not get an email, or have any further questions, please email us at [email protected], ensuring that you include your order number or post code.

I have bought blinds from you and need to perform maintenance.

Visit our online MyBlinds customer area, which is filled with detailed guides and videos showing you how to perform basic maintenance for your blinds. If you have a problem that cannot be fixed using the guides available, you can submit a support ticket to our contracts department in the MyBlinds area. Please note that lead times for both service calls and regular maintenance visits may be subject to delay due to COVID-19 restraints and restrictions.

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