For any large purchase such as made-to-measure blinds, you want to make sure that you have peace of mind that you can always get any help with your product should you need it.
We always try and make sure that all of our customers have enough information to keep their blinds looking like new. The Care & Maintenance booklet that is provided at installation gives detailed tips on how to maintain and clean your blinds, and our online Care & Maintenance area MyBlinds lets you troubleshoot any potential issues with technical videos showing you what to do. We can even provide certain spare parts if needed, such as replacement handles or pole tops, should they be needed.
We've recently had a couple of customers come back to us with positive comments on our after-care service:
"Just a quick note to thank you for acting so promptly to my request for replacement blind “pulldown” tags. I guess we are accustomed to being bombarded with complaints & problems but I reckon you chaps offer an excellent service and appreciate your help.
Sorry if that sounds sycophantic but a good job merits a pat on the back"
– Mr B, Reading
"Having your pinoleum blinds fitted in 2015, which are excellent. On two occasions the securing rails needed adjusting. The problem was immediately attended to & the installer, Nigel, was here straight away to fix the problem. First class guy & service at no cost to us."
– Mr H, Wetherby
"The plastic handles for our blinds have arrived and now they are perfect again!
Thank you for responding to my request so quickly. We are very pleased to have some extra ones, and it’s kind of you not to charge for them. We appreciate the personal and efficient service that Conservatory Blinds Ltd. continues to provide."
– Mrs W, Middlesex
As well as all of this we also have our five-year guarantee, which covers both parts and labour – and even outside of our guarantee period we still offer advice either by phone or through our Ask An Expert Service.