Can I cancel my order?

Yes. In addition to your rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 we also offer customers the right to cancel their order at no cost, right up until the time that we have surveyed your conservatory and are ready to proceed to manufacture.

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 were introduced to protect people from unscrupulous selling and to ensure that adequate pre-contract information was provided - but when it comes to ordering a bespoke service, these regulations really only create a delay.

Most consumers do not want to wait at least 14+ days before their order is even processed, so businesses can offer consumers a waiver to this cancellation period. We include this waiver as standard (as indeed do all of the other national blind companies) because it is the only way to avoid lengthy delays to the process.

However, instead of removing the customer’s right to cancel altogether, we actually offer our customers an additional right to cancellation over and above existing consumer legislation…

In addition to your statutory consumer rights, our customers can cancel their order right up until the time that we complete the survey of their conservatory.

If there is anything that you are unhappy with at survey, you can cancel your order and receive a full refund. 

We do this to offer true protection against any misinterpretation, misunderstanding or changes in circumstance, without any pressure, whilst still conforming to the Law.

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If you wish to cancel your order after it has progressed to the manufacturing stage, you can still do so, but you will be liable for any costs/losses that we have incurred, because the blinds are completely bespoke to your conservatory and cannot be used elsewhere.

If you are paying the balance by Interest Free Credit you have up to 2 weeks to cancel your finance agreement, from the date of application. Rather than delay your order by a fortnight before we even survey your property, we will continue as normal (unless you choose to delay the survey) or otherwise may be liable for any costs incurred if you subsequently cancel your order.

Please refer to our Conditions of Sale and Your Right to Cancel within your contract documents.

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