5 Year Guarantee
When purchasing a product like made-to-measure blinds you want to make sure that they stay working and looking like new for as long as possible. For that reason we offer a 5-Year Guarantee across our ranges of pure™ Pleated, pure™ Pinoleum and Duette® blinds – whether that includes manual operation or motorised operation with our range of pure™ Remote Control systems.
Our full 5-Year Guarantee includes both parts and labour, meaning that if you have a problem with your blinds that is covered by your guarantee the problem will be resolved at no expense to you.
How is this different?
A lot of other companies claim to offer a “5 Year Guarantee”, however if you check the small print you will find that it only covers parts, and not the labour costs. This is because most other companies use self-employed blind fitters to carry out the service, meaning that they have to get paid each time they visit a customer.
Because all of our fitters are salaried employees we are able to offer a 5-Year Guarantee that includes both parts and labour, which allows you to be assured that any problems that are covered by the guarantee in the first 5 years of owning your blinds will be resolved at no expense to you.
We are only able to offer our 5-Year Guarantee across our ranges of pure™ Pleated, pure™ Pinoleum and Duette® blinds and pure™ Remote Control operation, which means that different blind types and motorisation options will come with different guarantees depending on the specific product. Plus in some situations, such as our Factory Direct Service, we will offer a limited guarantee in exchange for a discount on the blinds.
In order to see exactly what guarantee would be offered for each type of blind, it’s best to arrange a quotation with a member of our sales team and discuss it with them as they go through the various options with you.
Our sales team will provide expert advice with no hard-selling techniques. We’ll be able to recommend you the best blinds for your needs, as well as offer a range of quotes for you to compare.