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Never Trust a Salesman
We all know that salespeople can stretch the truth a bit, but when a salesman misleads you, you are going to cancel your order.
In January a customer ordered pleated window blinds for an Anglian conservatory, but then subsequently cancelled it - apparently because another blind company had reduced their price substantially below ours.
We reiterated the differences between our companies and blinds; even pointing out that their self-employed blind fitter would have to survey, fit and guarantee the blinds for around £54 - far too low a sum to even cover the cost of travelling, let alone to do a good job. Nevertheless, the customer said that they were happy with their decision.
Last Friday we received a telephone call from the customer who said that they would like to reinstate their order. Whilst we were obviously pleased, we had to ask why…
It transpires that the customer was unhappy that the assurances made by the salesman had transpired to be false:
Their fitter was indeed a subcontractor – not an employee
The 5 year guarantee was in fact a 1 year guarantee
This is only one example. We know it goes on all the time because the two other direct-sales companies selling blinds have exactly the same set-up and claim exactly the same thing (we hear it on a daily basis).
Is it a case of salesmen not knowing their own guarantee and company, or is it a case of deliberate deceit by the companies in question? Probably neither. It is probably a natural consequence of having enough room for ambiguity to create the desired effect without needing to resort to lying.
This order was only cancelled because, when pushed, the salesmen lied.
If you would like to deal with honest and ethical people that happen to be conservatory blind specialists and not a direct sales company, then click here.
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