2018
05
JAN

Top Customer Review of 2017

 
Top Customer Review of 2017

As well as giving out a review award every three months, we also give out an award at the beginning of each year to highlight what we feel was the best customer review from the previous year. This can both be one of the previous award winners or a new review that didn't win previously.

In this instance, the review we've chosen as the best of 2017 was one that was sent into us via our website at the very end of the year, from a Mr A from Leicestershire. He contacted us in October looking for window blinds for his Anglian conservatory, which he uses as part of an open planned kitchen. After speaking with our sales person, we came back and fitted Duette® Window Blinds at the end of November:

"We have been looking to have blinds for our conservatory for some time, but it's difficult to find a company who maintain the customer service values. When my partner advised me that he had arranged a consultation with yourselves I was open minded, however when the gentleman arrived my initial impression was favourable and he instilled confidence in us that we were directing our business to a professional company. The gentleman explained all products and the pros and cons of each fabric, he understood our requirements perfectly and we made a decision on the day to place an order, the gentleman was not pushy and indeed advised us to consider all options before arriving at a decision.

As we felt confident that we were dealing with a reputable company we placed the order, we were kept informed as to when installation would be done and this was scheduled for 29th November.

Prior to this date 2 gentlemen (Lee & Steve) arrived to confirm measurements and confirmed the date for fitting, it was reassuring to know that these gentlemen would follow the order through, rather than having several people involved.

On 29th November they arrived at specified time and did a fantastic job, no messing around and worked effortlessly, interpersonal skills were unquestionable and we would have no hesitation in recommending this company to others. In these days where good companies are hard to find, you can rest assured you have little or no competition in how you deliver your products. Thank you to all of your team, an effortless experience from our point of view, other companies could learn from how you conduct business and the customer experience."

 

Duette Window Blinds

For this review Mr A will be sent a £50 voucher cheque, which can be exchanged for vouchers in a wide-range of online and high street shops.

If you have any feedback about us, whether it be about our company's service, our blinds, or even our website, you can easily send it through to us and be in the running for winning our next Quarterly Review Award.

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