What should I look out for at survey?

Once you have decided to place your order, the next step is a survey - and this is your last chance to ensure that you are happy with what has been ordered.

Firstly ensure that the surveyor will also be the person who fits the blinds so that you have continuity and can take him to task if he doesn't do what he says he will do when it comes to installation.

If the surveyor is having to change the layout and specification, or is discussing issues with you that were glossed over at point of sale, then be very wary. Always confirm any points in writing (or email) just to be sure of what has been said.

Establish exactly where the blinds will be fitted and exactly what gaps you will get. Ask the surveyor to confirm what the blinds will look like when open/closed. Ask the surveyor to explain exactly how the blinds are removed for cleaning.

Once the blinds have been manufactured and fitted you will almost certainly not have any basis for complaint, so always double-check all of the key points made by the salesman that convinced you to go with this retailer so that you will not be disappointed at installation.

If you feel that there is a significant difference between what was claimed by the salesman and what is being stated by the surveyor then do not proceed and do not sign anything (many retailers have a clause that says once you have signed at survey you are fully liable). You can cancel your order if you have been misled.